WIN News Social Media Community Guidelines

We encourage respectful discussion and community engagement. By accessing or participating on WIN’s pages, you agree to comply with these guidelines, all applicable laws, and relevant broadcasting standards.

 

1. Acceptable Use

Users must not post, upload, or share content that:

• Is false, misleading, or deceptive

• Is defamatory, abusive, threatening, obscene, or uses crude/vulgar language

• Is discriminatory or promotes hatred or vilification based on race, religion, gender, sexuality, or other protected attributes

• Breaches any law or infringes the rights of others, including privacy and copyright

• Contains spam, advertising, or unauthorised promotions

WIN News reserves the right, at its sole discretion, to remove content, disable comments, or block users who breach these guidelines.

 

2. News Tips

If you have a news tip, please contact the WIN News newsroom directly using the email address listed on the relevant page. Social media channels are not monitored continuously and should not be relied upon for urgent matters. Urgent matters can be phoned through by dialling (02) 4223 4199

 

3. Requests and Operational Matters

For requests including:

• Copies of news stories

• Transmission or reception faults

• General enquiries

Please contact the station directly via the official contact details provided on the relevant page.

 

4. Complaints Process

If you wish to make a complaint regarding material published on a WIN News page, you should submit your complaint directly to WIN News in the first instance.

 

Preferred method – Email:

socialmediacomplaints@winnetwork.com.au

 

Facebook/Insta/Twitter/TikTok Direct Message is not a method for contacting WIN News with a complaint.

To enable proper investigation, your complaint must include:

• Your full name and contact details

• The date and approximate time of the post

• The platform (e.g. Instagram or Facebook post)

• A clear description of the material you are concerned about

• The specific issue (e.g. accuracy, fairness, privacy, or other concern)

• Any supporting information, links, or screenshots

Complaints that do not include sufficient detail may not be able to be properly assessed.

WIN News will:

• Acknowledge receipt of your complaint where appropriate

• Investigate the matter in line with internal policies

• Provide a written response within 30 days, where practicable

If you are not satisfied with the response, or if your complaint is not resolved within 60 days, you may refer the matter to the Australian Communications and Media Authority (ACMA) for independent review.

 

5. Disclaimer

WIN News does not endorse and is not responsible for user-generated content on this page. Comments and posts by users do not necessarily reflect the views of WIN News or the WIN Network.